We had some work done on our MINI countryman. This was a really great experience and I was compelled to want to share. Dawn, Dylan and staff are phenomenal. Very friendly, helpful, informative and accomdating.
I was initially worried because I'm very protective of my MINI.
Your first impression, the building and office, is not your stereotypical dirty, greasy body shop. It's clean, the staff is dressed professionally and really welcoming. The same can't be said for the import shop Portland MINI referred me to.
The location is convenient and Hertz is just around the corner for a rental.
The work itself? Just as you'd expect. You'd had no idea that there was any damage to your car. Just like new.
The communication was fantastic, I got updates the entire time my car was with them.
Integrity- when we picked up our car initially, Dylan noticed there was an issue with some paint that we didn't notice. We were able to bring back the car at our convenience and they took car of it and provided us a rental.
While I hope I won't need any repairs to my car again, I'm most definitely returning to Lents Bodyshop if I do.- Shon D.