Insurance Information

What to do if you are involved in an accident?

- Stop. Stay calm. Do not leave the scene.
- Make sure everyone is medically OK. If not, call 911 for medical assistance immediately.
- Call law enforcement authorities if needed.
- Do not discuss the accident with anyone except the police, your insurance company, or your auto body repair facility.
- Do not pay the other party.
- Secure the names and addresses of involved parties and witnesses.
- If your vehicle is not safe to drive, have it towed to LENTS BODY SHOP INC.
- call us at 503-774-7497 for assistance
- or call Elite Towing and Recovery at 1-503-724-5305 or email and tell them to secure and tow your vehicle to us. Available 24 hours a day.
Auto Accident Involving Two Cars — Collision Repair in Portland, OR
- If your car is with another towing company, tell them to tow it to LENTS BODY SHOP INC.
- Remember, we will pay for the initial tow bill, and will include that cost in the final repair bill to the responsible party.
- If your vehicle is safe to drive, call us directly at 503-774-7497 — or stop to see us as soon as possible.
- If the accident is the other party's fault, you are entitled to a rental car during the time that your vehicle is in the shop for repairs.
- Our staff will assist you, or you may contact Enterprise Rental Cars @ 503-774-7744 and they will pick you up at our office, and will assist in direct billing to most insurance companies.
- Notify your insurance company of the accident and tell them that you have chosen LENTS BODY SHOP INC. to do your repairs.

Payment Methods

We accept Visa, MasterCard, Discover, American Express, Debit Cards, as well as Insurance Checks, Cash, Certified or Cashier checks.
Please ask our staff any questions regarding how your insurance company processes payments. Like all businesses, please note that LENTS BODY SHOP INC. requires full payment or direct insurance billing authorization once your vehicle is completed and returned to you. To avoid delays, please inquire should there be any questions or concerns. Our shop personnel is ready to assist you in any of these matters. We will work closely with you to minimize your inconvenience & maximize your satisfaction. This is our promise and pledge to you.